How to deal with customer pressure

There is an unpleasant category of customers who want high-quality, fast and cheap services from freelancers. There are a lot of such clients, so sooner or later every freelancer will encounter them. And when faced, he will find that the customer is very picky, problematic and stingy. But, despite all the inconveniences, you need to work.

The most unpleasant thing in dealing with such clients is their constant demands to do everything as soon as possible. This is very annoying and can lead to stress. Freelancing is a creative activity and it is often difficult to say how long it will take to complete an order. And if some part of the work of a freelancer allows you to determine the time limits, then in terms of creativity it is difficult to predict when everything will be ready.

Then the customer begins to put pressure on the contractor, constantly reproaching the tight deadlines. Such clients are constantly aggravated and reproached with the fact that the freelancer knew about the tight deadlines and why then he took on the order. There is nothing to answer here – either I took it because I was a beginner and did not know this type of client, or I was unemployed and did not go overboard. But what to do in this case? Are there ways to deal with customer pressure? Of course there is!

Time limits

A problematic client can usually be identified at the stage of discussing an order. He immediately asks when everything will be ready. The question itself is quite appropriate, here you already need to look at the context. If they ask about the deadlines without really explaining what the freelancer needs to do, this is an alarming sign. With such a customer, there will be problems for sure. Therefore, immediately announce the approximate time frame for the project, taking into account additional actions (search for the necessary information, correspondence, possible edits, etc.). Create a temporary backlog that will allow you to complete all the work on time without hassle.

Customers who need everything quickly and efficiently are usually emotional, so they need to be reassured even before the start of cooperation. If you do not tell them the exact deadline, it will be a big mistake.

Demand detailed terms of reference from the client

In some cases, a freelancer can work without TOR, but sometimes a clearly formulated task is indispensable. When you start working with new clients, be sure to ask for detailed terms of reference. If the customer cannot compose it, then send him a list of all the questions, the answers to which will allow him to understand what exactly the freelancer needs to do.

Remember that the terms of reference are a way to avoid pressure from the client. In this case, you can always say: look, it was necessary to do this and that, the work is going according to plan and will be delivered when agreed. Then all additional requirements of the client can be refuted with reason, since you are acting under the contract.

Many clients don’t like to write TOR. There are quite a few of them. They believe that all freelancers can read the mind of the customer and immediately imbued with his grandiose plans. Sometimes such clients are in such a hurry that they prefer to quickly discuss all the terms of cooperation on Skype. Never discuss a project over the phone or Skype. It is better to refuse such orders immediately, because nothing good will come of it.

If the customer does not provide a clear TOR and insists on a voice message, he himself does not know what he needs. Of course, voice messages are allowed, but only in the process of working on a project to clarify details and resolve emerging issues. When discussing the terms of cooperation, and even with a new customer, it is unacceptable to work without technical specifications. Such clients can then take out the freelancer’s brain, and he will not be able to prove or answer anything. As a result, stress, emotional burnout and the risk of being left without money.

It is worth noting that on the Author24 freelance exchange, all clients provide a clear and structured TOR, and if you need to clarify the details, you can always contact the customer in an online chat. Thanks to this, the site provides instant communication between the performer and the client. In addition, in order to protect yourself from unscrupulous clients, you can draw up a cooperation agreement on Author24, so freelancers are not only protected with this site, but also provided with good earnings.

Stop collaborating

If a freelancer feels that he has got a problematic client who is constantly pushing, such cooperation can always be refused. Yes, you won’t be able to earn money, but you will keep your peace of mind. Among customers, unbalanced personalities often come across. Such a client, for no reason at all, starts acting weird and making demands on deadlines and quality, completely forgetting about preliminary agreements. It makes no sense to cooperate with such customers, they will do more harm, and you won’t be able to make money. You need to part with them as carefully as possible, not to mention the fact that they put pressure on you. It’s better to step on the throat of your own pride and say that you simply do not have enough professionalism to work on this project.

But often problems arise because the customer is not such at all. It happens that a project is placed on the stock exchange by some employee of the company who interacts with a freelancer due to the eternal employment of the authorities. This can also cause client pressure, because you have to work “over your head” – first with the manager, and then with the management. This seriously slows down the order fulfillment process and can cause a deadline failure. If, when discussing the terms of cooperation, you understand that you will have to work in this way, inform the client that the work will take more time. If he understands, then it’s good, but if not, then it’s better to refuse work.

A freelancer has to interact with different clients, nothing can be done about it. Not everyone can afford to refuse to cooperate with such people, because you need to earn money. If you already come across such a client who constantly presses, negotiate with him “on the shore”. And negotiate very seriously, otherwise he will quickly sit on your neck.

Even before starting work, demand from him a detailed TOR, limit the number of possible edits and immediately stipulate the deadlines. And if it seems to you that the deadline is unrealistic, then it is better to refuse work than to “plow” in emergency mode. The customer does not want to wait – his problems, let him look for another contractor. Appreciate yourself and do not agree to work in wild stress!

When, after many sleepless nights, the diploma is finally ready, I want to pass it and forget it. But the university will not lag behind the student so easily. After all, the full text of the diploma was read only by the supervisor, and a whole commission will gather to evaluate it. Therefore, in many respects, his assessment depends on how a student defends a diploma.

So what is a successful defense?

  • Competent protection text
  • positive diploma review
  • confident answers to commission questions

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

Speech structure

Of course, what exactly to say in the defense depends mainly on the topic of the thesis and on what exactly is written in it, but there are general recommendations that are suitable for everyone.

  • First of all, we need to greet the members of the evaluation committee. (“Dear members of the attestation commission! Your attention is presented to the final qualifying work on the topic …”)
  • Introductory part. Here you need to reveal the topic and identify the issues that are raised in the work.
  • Relevance of the topic. At this stage, it is important to prove the relevance of the chosen topic and the degree of its development in other people’s works. Indicate the subject, object, objectives and purpose of the study.
  • Theme disclosure structure. Here you just need to list the paragraphs that are in the work and briefly describe them.
  • Problem statement. To confirm the relevance of the topic, it is necessary to state the problem and indicate the debatable opinions on this matter.
  • Conclusions. At the end of the speech, the commission should hear the conclusions that the student came to in the course of writing the diploma, in which there are ways and methods for solving the stated problems.

On the one hand, it seems that it is much easier to write a graduation speech than the diploma itself. However, high-quality speech is a skillful squeeze out of the work, as well as its competent presentation. And it often happens that a diploma is written with the highest score, and a student gets a worse grade. Therefore, if there is a lack of self-confidence, you can order a speech on our website. And then the probability of failure due to bad speech will disappear. After all, we give a twenty-day guarantee for the work, and if something does not suit you, you can demand that the author finalize the order for free. We make sure that students are satisfied, so if the final version of the work does not meet the stated requirements, you will get your money back.

Formal requirements

When writing a speech for a thesis, you must also take into account that there are purely formal requirements.

  • Time. Do not forget that there are many students, but the commission is one. Therefore, the time for a defensive speech is regulated and ranges from 5 to 7 minutes. At the same time, you should remember about the time that will be spent on commission questions.
  • Intonation. Where, no matter how on the defense of a diploma, is it important to win over listeners? Therefore, it is better not to read the speech monotonously, making accents with intonation.
  • Style. When presenting a speech, it should be remembered that the main goal is understanding on the part of the commission. Therefore, you should not be too smart, but you can’t switch to colloquial speech either. In this matter, you need to observe the golden mean.
  • Pronouns. As in the diploma itself, it is important to remember during the defense that although the author of the diploma is clearly spelled out, there are a lot of true owners of knowledge reflected in the work (the authors of all the sources the student relied on plus the supervisor), so first-person pronouns are not appropriate here.
  • Questions. After the end of the speech, questions from the commission will inevitably follow, and you need to be ready for them. Suggested questions should be written down in the course of writing the thesis, work through all the questions that arose during the pre-defense, and you can also look at the questions at the end of chapters from textbooks on this topic.
  • Pre-protection. In such a matter as defending a diploma, it is better not to be presumptuous and neglect pre-defense. On it, you can practice giving a speech and write down possible questions from the audience. This will allow you to feel more confident in the official defense.

Of course, these are only recommendations, and no one forces you to strictly follow them. However, the rejection of some positions during the defense will create additional questions from the certification committee, which is not always loyal. Therefore, it is best to think through all possible questions and answer them in advance in a defensive speech. Then the teachers will have a minimum of questions, and they will be grateful for the saved time.