All the secrets of working with clients. How to make a picky customer happy

To be successful in freelancing, it is very important to treat clients correctly, because the reputation of the performer will depend on how satisfied they are with the result of the work. On the exchange of student papers Author24, all performers have equal chances. But why does one author earn 50 thousand rubles a month, and the other 500 rubles? The thing is that the first one knows how to make the client happy, and the second one just works. So, let’s look at the secrets of working with clients that will help you cope with conflict situations, make your reputation impeccable and give you a huge amount of positive feedback.

Personal approach

Each customer is an individual. Thousands of orders are published on the Author24 exchange every day, at first glance, it may seem that writing essays or term papers is a simple job that can be done by anyone who understands office programs and knows how to search for information on the Internet. However, the result is very important for your client, because his assessment and reputation in the educational institution depend on it. Don’t treat the customer like a “bag of money”. Try a personal approach in which you find out all the requirements for the job, wishes and other nuances.

It is very important to get feedback after the end of cooperation:

• Did the client turn in your work to the teacher?
• What challenges did he face?
• What questions did he get asked during his defense?

Such a dialogue will not oblige the performer to anything, but will show him on the good side, as an attentive interlocutor and a skilled worker. And next time this customer will contact you.

Online Business Etiquette

If in an ordinary office or store, the client is treated politely and affably, then in the online environment, business etiquette is often blurred. In online correspondence, appeals to “you”, the absence of a greeting, and even obscene expressions are not uncommon. It is unacceptable!!! Dialogue in online correspondence should be concise, polite, and to the point. In the correspondence between the contractor and the customer, the requirements and deadlines should be clearly fixed so that there is no ambiguous interpretation in the future.

Keep track of your portfolio

Make your page on the Author24 exchange convenient for the client. The customer must go to your profile and understand that it is from you that he wants to order an essay, control or term paper. How to achieve this? Get feedback from customers, they best demonstrate the degree of your professionalism.

Take the time to write good profile text. Indicate your strengths – punctuality, knowledge of foreign languages, programs, communication skills and so on. Prepare a price list of services so that the client understands how much your services cost. Specify the possibility of receiving a discount. Upload a real photo, but without children, animals, and so on, as the customer evaluates your appearance too, when choosing a performer. Ask your friends to go to your page and see with an outsider’s eye what they like and what they don’t, is everything clear or there are any comments.

Bonuses and unexpected perks

In customer service, it is very important not only to satisfy him, but also to anticipate, to do more than he expects. In this case, you will definitely be remembered by the client, and he will recommend you to friends and acquaintances. What unexpected bonuses can be in work on the Avtor24 exchange? For example, you were ordered a term paper, and you also prepared a short report for defense. Or for an essay, you chose not just the first images that came across, but selected pictures in the same style, high-quality and attractive.

Also, don’t forget to wish your customers happy holidays, Happy New Year, Happy Birthday, February 23, March 8.

20% of loyal customers provide 80% of your income

Aim to get regular customers, retain and attract new customers. Be sure to get feedback to understand whether the client was really satisfied with the order. When recommending you as a specialist, thank the recommending party. If your clients leave, analyze what you are doing wrong:

• Maybe the prices are too high?
• Maybe you turn in your work at the very last moment?
• Or has the quality of your work deteriorated due to the fact that you took a lot of orders?

A picky client – how to approach him?

A clearly drawn up terms of reference will save you a lot of torment. If the TOR does not mention any requirement, and the client makes changes, then this work must be paid separately. To avoid conflict situations, specify in advance:

• Project deadlines. In this case, you can mention not only the date, but also the time of the project delivery. Try to hand over the project before the agreed deadline, so that the picky client can get acquainted with it in time.
• Requirements. This includes the number of pages, font, work plan, structure, content, wishes for the use of certain literature, the presence of diagrams, drawings. It is best if the requirements in the guidelines are attached as a file to the task. So the contractor will be able to adequately assess the cost and timing.
• Revision conditions. Exchange Author24 in this matter adheres to the policy of guaranteed amendments within 20 days. However, if the changes will concern more than 50% of the scope of work, this point should be specified at the beginning of cooperation and adjustments should be made for a fee.

Make your customers not happy, but happy!

Just imagine for a moment your potential customer.

This is a student with little time left to complete his work. He desperately needs an essay or a term paper, he only has a training manual and some savings. If you offer him the best option – writing a course project in the shortest possible time, and even set an adequate cost, this will really make him happy!

But what will happen if suddenly you, as a performer, delay writing his work? All his plans will collapse, he will not be able to turn in his work on time, get a bad grade and pretty spoil his nerves. Who will benefit from this? That’s right, no one!

When, after many sleepless nights, the diploma is finally ready, I want to pass it and forget it. But the university will not lag behind the student so easily. After all, the full text of the diploma was read only by the supervisor, and a whole commission will gather to evaluate it. Therefore, in many respects, his assessment depends on how a student defends a diploma.

So what is a successful defense?

• Competent protection text
• positive diploma review
• confident answers to commission questions

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

Speech structure

Of course, what exactly to say in the defense depends mainly on the topic of the thesis and on what exactly is written in it, but there are general recommendations that are suitable for everyone.

• First, we need to say hello to the members of the evaluation committee. (“Dear members of the attestation commission! Your attention is presented to the final qualifying work on the topic …”)
• Introductory part. Here you need to reveal the topic and identify the issues that are raised in the work.
• Relevance of the topic. At this stage, it is important to prove the relevance of the chosen topic and the degree of its development in other people’s works. Indicate the subject, object, objectives and purpose of the study.
• Theme disclosure structure. Here you just need to list the paragraphs that are in the work and briefly describe them.
• Problem statement. To confirm the relevance of the topic, it is necessary to state the problem and indicate debatable opinions on this matter.
• Conclusions. At the end of the speech, the commission should hear the conclusions that the student came to in the course of writing the diploma, in which there are ways and methods for solving the stated problems.

On the one hand, it seems that it is much easier to write a graduation speech than the diploma itself. However, high-quality speech is a skillful squeeze out of the work, as well as its competent presentation. And it often happens that a diploma is written with the highest score, and a student gets a worse grade. Therefore, if there is a lack of self-confidence, you can order a speech on our website. And then the probability of failure due to bad speech will disappear. After all, we give a twenty-day guarantee for the work, and if something does not suit you, you can demand that the author finalize the order for free. We make sure that students are satisfied, so if the final version of the work does not meet the stated requirements, you will get your money back.

Formal requirements

When writing a speech for a thesis, you must also take into account that there are purely formal requirements.

• Time. Do not forget that there are many students, but the commission is one. Therefore, the time for a defensive speech is regulated and ranges from 5 to 7 minutes. At the same time, you should remember about the time that will be spent on commission questions.
• Intonation. Where, no matter how on the defense of a diploma, is it important to win over listeners? Therefore, it is better not to read the speech monotonously, making accents with intonation.
• Style. When presenting a speech, it should be remembered that the main goal is understanding on the part of the commission. Therefore, you should not be too smart, but you can’t switch to colloquial speech either. In this matter, you need to observe the golden mean.
• Pronouns. As in the diploma itself, it is important to remember during the defense that although the author of the diploma is clearly spelled out, there are a lot of true owners of knowledge reflected in the work (the authors of all the sources the student relied on plus the supervisor), so first-person pronouns are not appropriate here.
• Questions. After the end of the speech, questions from the commission will inevitably follow, and you need to be ready for them. Suggested questions should be written down in the course of writing the thesis, work through all the questions that arose during the pre-defense, and you can also look at the questions at the end of chapters from textbooks on this topic.
• Pre-protection. In such a matter as defending a diploma, it is better not to be presumptuous and neglect pre-defense. On it, you can practice giving a speech and write down possible questions from the audience. This will allow you to feel more confident in the official defense.

Of course, these are only recommendations, and no one forces you to strictly follow them. However, the rejection of some positions during the defense will create additional questions from the certification committee, which is not always loyal. Therefore, it is best to think through all possible questions and answer them in advance in a defensive speech. Then the teachers will have a minimum of questions, and they will be grateful for the saved time.