Dealing with customer objections

Despite the many advantages that remote work gives a freelancer, there is one unpleasant nuance – the objections of the client. This is the disagreement of the customer with the conditions that you offer him, the unwillingness or unwillingness to purchase your product / service. To become a successful freelancer, you need to learn how to deal with customer objections. Therefore, prepare mentally for situations like this to arise. And we will tell you more about how to behave later.

Major and Minor Objections

The main objections are when your product or service is not suitable for the customer. For example, you offer online English language training, and the client needs German. This is a fundamental objection that cannot be overcome. In such a situation, you either need to change – retrain and study German, or change the audience and look for customers who need English.

The second variant of the main objection is inappropriate terms of the proposal. The customer may not be satisfied with the price, time, etc. For example, you can give Skype lessons only during the daytime, and classes are only suitable for the student in the evening. This situation is quite solvable – adjust the proposal, if possible. Together come to a solution that suits both parties.

Minor objections:

• inappropriate price;
• doubts about you as a professional;
• doubts about a service or product – the customer may fundamentally not trust young professionals or representatives of a certain profession (for example, he considers all business coaches to be scammers and does not want to spend time and money on this);
• self-doubt – may consider himself incapable of overcoming some task, achieving success, learning a language, mastering a program;
• fear of deception – this is especially true for remote collaboration;
• hope for a better offer;
• lack of time – such an objection can only be a reservation.

Sometimes it can be very difficult to distinguish the main objections from the secondary ones – whether the client really has no money or he just wants to bargain. But with experience, you will be able to study your target audience well and understand your customers well.

What other objections can there be

• reasonable – when the client really encountered poor-quality services or is sure that a better offer can be obtained for the same price;
• unfounded – characteristic of cautious people who take into account rumors, the opinions of other people, but cannot justify their decision;
• hidden objections – the client simply does not voice his thoughts about your service, or simply remains silent, or tactfully says what he thinks (this is tantamount to a refusal).

Your competent argumentation regarding the quality of the service, its necessity and your decency will help push the customer to cooperate with you.

How to deal with objections

Let’s take a look at the most common objections that every freelancer has probably faced or is sure to face. And we will show you how to behave.

Why work with “Author 24”

So, if you are armed enough with information, it’s time to get to work and search for customers. The best option is to use the services of freelance exchanges. “Author 24” is an exchange for remote work, where the most comfortable conditions for performers and clients are created. We strive to ensure that the client is satisfied with the quality of the work, and the author receives a guarantee that he will not be left without a fee. We work only on a prepaid basis – the customer pays for the service in the site system, and the contractor receives the entire amount after the work is completed.

Prices for each order are set individually – they can be adjusted in the order of discussion, depending on the complexity and timing of the work. We do not limit our users.

We also guarantee non-disclosure of the artist’s personal data – all information is strictly confidential.

We have made the payment system as convenient as possible. Withdrawal of funds is carried out by several payment systems: Yandex. Money, WebMoney, Qiwi wallet, mobile and card accounts.

When, after many sleepless nights, the diploma is finally ready, I want to pass it and forget it. But the university will not lag behind the student so easily. After all, the full text of the diploma was read only by the supervisor, and a whole commission will gather to evaluate it. Therefore, in many respects, his assessment depends on how the student defends his diploma.

So what is a successful defense?

• Competent protection text
• positive diploma review
• confident answers to commission questions

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our specialists will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our specialists will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our specialists will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

Speech structure

Of course, what exactly to say in the defense depends mainly on the topic of the thesis and on what exactly is written in it, but there are general recommendations that are suitable for everyone.

• First of all, we need to greet the members of the evaluation committee. (“Dear members of the attestation commission! Your attention is presented to the final qualifying work on the topic …”)
• Introductory part. Here you need to reveal the topic and identify the issues that are raised in the work.
• Relevance of the topic. At this stage, it is important to prove the relevance of the chosen topic and the degree of its development in other people’s works. Indicate the subject, object, objectives and purpose of the study.
• Theme disclosure structure. Here you just need to list the paragraphs that are in the work and briefly describe them.
• Problem statement. To confirm the relevance of the topic, it is necessary to state the problem and indicate the debatable opinions on this matter.
• Conclusions. At the end of the speech, the commission should hear the conclusions that the student came to in the course of writing the diploma, in which there are ways and methods for solving the stated problems.

On the one hand, it seems that it is much easier to write a graduation speech than the diploma itself. However, high-quality speech is a skillful squeeze out of the work, as well as its competent presentation. And it often happens that a diploma is written with the highest score, and a student gets a worse grade. Therefore, if there is a lack of self-confidence, you can order a speech on our website. And then the probability of failure due to bad speech will disappear. After all, we give a twenty-day guarantee for the work, and if something does not suit you, you can demand that the author finalize the order for free. We make sure that students are satisfied, so if the final version of the work does not meet the stated requirements, you will get your money back.

Formal requirements

When writing a speech for a thesis, you must also take into account that there are purely formal requirements.

• Time. Do not forget that there are many students, but the commission is one. Therefore, the time for a defensive speech is regulated and ranges from 5 to 7 minutes. At the same time, you should remember about the time that will be spent on commission questions.
• Intonation. Where, no matter how on the defense of a diploma, is it important to win over listeners? Therefore, it is better not to read the speech monotonously, making accents with intonation.
• Style. When presenting a speech, it should be remembered that the main goal is understanding on the part of the commission. Therefore, you should not be too smart, but you can’t switch to colloquial speech either. In this matter, you need to observe the golden mean.
• Pronouns. As in the diploma itself, it is important to remember during the defense that although the author of the diploma is clearly spelled out, there are a lot of true owners of knowledge reflected in the work (the authors of all the sources the student relied on plus the supervisor), so first-person pronouns are not appropriate here.
• Questions. After the end of the speech, questions from the commission will inevitably follow, and you need to be ready for them. Suggested questions should be written down in the course of writing the thesis, work through all the questions that arose during the pre-defense, and you can also look at the questions at the end of chapters from textbooks on this topic.
• Pre-protection. In such a matter as defending a diploma, it is better not to be presumptuous and neglect pre-defense. On it, you can practice giving a speech and write down possible questions from the audience. This will allow you to feel more confident in the official defense.

Of course, these are only recommendations, and no one forces you to strictly follow them. However, the rejection of some positions during the defense will create additional questions from the certification committee, which is not always loyal. Therefore, it is best to think through all possible questions and answer them in advance in a defensive speech. Then the teachers will have a minimum of questions, and they will be grateful for the saved time.