How not to let the customer down?

Reputation on the freelance exchange is very important for any freelancer. It is built on the basis of his work on projects. It all depends on the success of the completion of work on them. The more satisfied clients left as a result of cooperation, the better for a freelancer.

In order to express your opinion about the work of a particular freelancer, there is a special section in the profile of any freelancer. These are reviews. This is where the opinions of other freelancers about you as a performer are published. Here you can see what projects a person has worked on before, what he has achieved, and whether his clients were satisfied.

Reviews can be both positive and negative. Positive feedback means the client’s complete satisfaction with cooperation with a particular contractor. The negative one makes it clear that something was wrong, there were some difficulties and problematic points that were not resolved.

The presence of bad reviews makes it clear to your potential customers that there is a certain risk and it is better not to start working with you. It’s not always really that bad. Sometimes in bad reviews there can even be small remarks. But the fact of having a negative comment about you in your statistics is already a problem. The customer may not even read them, he may just see if you have them at all.

Why is customer satisfaction important?

All your customers have the opportunity to leave a review or feedback about you after cooperation. It is in your interests to make sure that the customer speaks well of you. Many customers are well aware of this. They may even praise you for a good job or recommend you to their friends. There are many benefits from this. For example:

• Satisfied customers are no problem. You do not need to arrange proceedings or conflict, waste your time and nerves on this useless activity.
• If they are satisfied with your work, they come back to you again. If a person needs to make a project of your specialty, and he is satisfied with the previous experience, most likely he will contact you again.
• Loyal customers recommend you to other people and increase your number of orders. It is very important for a freelancer to always have orders for work. It is on this that his ability to earn money depends. If there are no orders, you will have to look for them, spend time on this and stand idle, because you will not be able to earn anything while looking for projects to work.
• Satisfied customers improve your reputation. They leave positive feedback about you and greatly simplify your further job search. If you have a lot of positive feedback and no or very few negative ones, it will be very easy to get a project.

What to do if the client is not happy?

If your client is still dissatisfied with cooperation with you or the end result of your work, you need to try to somehow resolve this situation and avoid conflict. You need to understand that if this is your fault, you need to somehow make amends for it. If you do not do this in a timely manner, you are almost guaranteed an angry negative review that can scare away some of your customers from working with you.

It all depends on what exactly happened. If you took on too much, promised mountains of gold to the customer, and you yourself did not even manage to cope with the main task on time or did not cope with it at all, the customer will be angry. This is quite normal and understandable. In such a situation, it would be advisable to apologize and return the money or part of it to him. It all depends on how bad it is. If you did only part of the work poorly, but at the same time offer the client to return half the cost to him, he may agree. The thing is that with the money saved, he will be able to hire another contractor who will complete everything and at the same time take a smaller amount, since you have already done part of the work.

If you cannot complete the project due to lack of time or knowledge, you need to take the necessary measures in a timely manner. You can’t pull to the last, if you can’t do it, let us know in advance. In any case, this will mitigate your guilt and enable the client to prepare for such a set-up on your part. At the same time, the probability that you will remain with a negative review in the account statistics is still quite high. If you do not want to get into a difficult situation – ask for help from others. You can outsource a project to another freelancer, complete it successfully, and pay for their services with your own salary for the project. So you are unlikely to earn anything, but save your reputation.

How to understand that you can let the customer down?

This will help you find possible problems before they occur during the course of the project. Such timely detection can save you strength and nerves, because you do not have to face this problem all of a sudden. You will either be ready for it, or you will be able to abandon the project, realizing that you can not cope with it and let the customer down.

If you’re unsure or unfamiliar with this technology, or have no experience working on similar projects, it’s best to leave it to another freelancer. There is no point in taking on something that you are unlikely to complete. This will not do you any good, you will just let the person down and ruin your reputation.

When, after many sleepless nights, the diploma is finally ready, I want to pass it and forget it. But the university will not lag behind the student so easily. After all, the full text of the diploma was read only by the supervisor, and a whole commission will gather to evaluate it. Therefore, in many respects, his assessment depends on how the student defends his diploma.

So what is a successful defense?

• Competent protection text
• positive diploma review
• confident answers to commission questions

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our specialists will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our specialists will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our specialists will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our specialists will write you a paper of any complexity, and you can discuss the price with them personally.

Speech structure

Of course, what exactly to say in the defense depends mainly on the topic of the thesis and on what exactly is written in it, but there are general recommendations that are suitable for everyone.

• First, we need to say hello to the members of the evaluation committee. (“Dear members of the attestation commission! Your attention is presented to the final qualifying work on the topic …”)
• Introductory part. Here you need to reveal the topic and identify the issues that are raised in the work.
• Relevance of the topic. At this stage, it is important to prove the relevance of the chosen topic and the degree of its development in other people’s works. Indicate the subject, object, objectives and purpose of the study.
• Theme disclosure structure. Here you just need to list the paragraphs that are in the work and briefly describe them.
• Problem statement. To confirm the relevance of the topic, it is necessary to state the problem and indicate the debatable opinions on this matter.
• Conclusions. At the end of the speech, the commission should hear the conclusions that the student came to in the course of writing the diploma, in which there are ways and methods for solving the stated problems.

On the one hand, it seems that it is much easier to write a graduation speech than the diploma itself. However, high-quality speech is a skillful squeeze out of the work, as well as its competent presentation. And it often happens that a diploma is written with the highest score, and a student gets a worse grade. Therefore, if there is a lack of self-confidence, you can order a speech on our website. And then the probability of failure due to bad speech will disappear. After all, we give a twenty-day guarantee for the work, and if something does not suit you, you can demand that the author finalize the order for free. We make sure that students are satisfied, so if the final version of the work does not meet the stated requirements, you will get your money back.

Formal requirements

When writing a speech for a thesis, you must also take into account that there are purely formal requirements.

• Time. Do not forget that there are many students, but the commission is one. Therefore, the time for a defensive speech is regulated and ranges from 5 to 7 minutes. At the same time, you should remember about the time that will be spent on commission questions.
• Intonation. Where, no matter how on the defense of a diploma, is it important to win over listeners? Therefore, it is better not to read the speech monotonously, making accents with intonation.
• Style. When presenting a speech, it should be remembered that the main goal is understanding on the part of the commission. Therefore, you should not be too smart, but you can’t switch to colloquial speech either. In this matter, you need to observe the golden mean.
• Pronouns. As in the diploma itself, it is important to remember during the defense that although the author of the diploma is clearly spelled out, there are a lot of true owners of knowledge reflected in the work (the authors of all the sources the student relied on plus the supervisor), so first-person pronouns are not appropriate here.
• Questions. After the end of the speech, questions from the commission will inevitably follow, and you need to be ready for them. Suggested questions should be written down in the course of writing the thesis, work through all the questions that arose during the pre-defense, and you can also look at the questions at the end of chapters from textbooks on this topic.
• Pre-protection. In such a matter as defending a diploma, it is better not to be presumptuous and neglect pre-defense. On it, you can practice giving a speech and write down possible questions from the audience. This will allow you to feel more confident in the official defense.

Of course, these are only recommendations, and no one forces you to strictly follow them. However, the rejection of some positions during the defense will create additional questions from the certification committee, which is not always loyal. Therefore, it is best to think through all possible questions and answer them in advance in a defensive speech. Then the teachers will have a minimum of questions, and they will be grateful for the saved time.