How to resolve a disagreement between a client and a freelancer

Regardless of your chosen field of activity in freelancing, work will be directly interconnected with constant communication with completely different people, and emotions after business communication with clients are radically different. Sometimes circumstances develop in such a way that the employer frankly infuriates you and disagreements with him cannot be avoided. What to do in such situations and how to do the right thing in order to show your best side?

In freelancing, it is extremely important to be able to communicate with clients, be sure to speak up if you are not satisfied with the terms of payment, as in the future the customer will simply underestimate you due to a sharp change in communication tactics. Also, the reasons for such an attitude on the part of the employer may be a systematic failure to complete the task. It is very important for the client to get a finished and high-quality work done within the previously agreed deadlines.

The well-known phrase “the customer is always right” in the freelance environment can be transformed into “the customer is always right.” You can agree with it or not, but the fact remains that the author cannot exist without an employer. What to do in cases where the customer’s behavior goes beyond professional ethics or elementary human adequacy.

The most common causes of disagreement

As you know, customers are people too, so they are all different and everyone has their own approach, sometimes absolutely not suitable for a freelancer.

Currently, the following main causes of disagreement between the client and the contractor can be identified:

1. The customer himself does not know what he wants. He has only a very general idea of ​​what he wants to see in the end, does not give clear instructions and leaves almost all working moments to the discretion of the author. And, of course, upon completion of the project, various pitfalls will arise. A freelancer can deal with some quickly enough, and to fix the rest, you will have to redo the entire order from scratch.
2. Contradiction of some points of the ToR. For example, in the task there is a restriction on the use of a particular word, and at the same time, the keywords already contain a specified number of these words. In this case, the author is forced to use all his internal reserves and potential to complete the order in a suitable format.
3. Inadequate work time limit. If the phrase “the project had to be handed over yesterday” sounds, then, most likely, as a result, the freelancer will be in a state of mild rage. It is obvious that any work of a performer is a creative process. And this should be taken into account when looking for a candidate for a specific order.
4. Suddenness of some requirements. For example, if a request is received early on Saturday morning to urgently perform a specific job, we will again find a disgruntled employee. Therefore, initially you need to stipulate your working hours. This will not only help you save your nerves, but also help you perform tasks rhythmically and correctly.
5. The customer refuses to pay. Yes, it would seem that in the modern world this cannot be, but such cases sometimes occur. An unscrupulous employer may simply disappear from the visibility zone after sending the project or refuse to pay extra money for additional amendments that were not previously specified in the order. Therefore, in order to fully “operate” with the requirements, it is necessary to discuss in advance all the conditions and terms of payment of the fee.

How to learn how to communicate with clients?

In order to learn how to competently sell yourself and your services, you need to constantly practice and learn. To do this, there are various audio books, trainings, courses or just articles that describe the basic techniques in business communication. The basis of such communication is business style and respect. Try to always follow these requirements.

But if you see that you are not succeeding, try to find out information from your colleagues. You can simply ask them to suggest how to communicate with customers. Great attention should also be paid to the creation of the correct application for cooperation. If a person is looking for the author of his project, well think of the wording of your first message. By the way, it will be visible to all other candidates, so it is extremely important to stand out from their background.

It is worth noting that business relations between the contractor and the customer are perfectly regulated automatically on the stock exchange Author24:

• all information about orders is stored in the system, therefore, the disputable situation will be sorted out in the most appropriate manner;
• It is possible to complete an order only after discussing the key points and agreeing on all conditions;
• both sides achieve their goal 100%. The client receives his high-quality order, and the author receives money;
• payment for services for a freelancer and withdrawal of funds from the system take place in convenient ways within a strictly specified time frame.

It is very important to understand that any employer wants to feel respect and trust in communication. It is initially important for him to see the attitude towards himself as a respected person. Therefore, in this case there is no place for communication on “you”. It is advisable to adhere to business etiquette and communicate only on “you”, especially at the initial stages of cooperation.

How to learn how to communicate with clients?

In order to settle disagreements between the customer and the contractor, sometimes it’s enough just to start communication from scratch and try to understand what each side wants.

However, for further long-term cooperation, it is undesirable to demonstrate such factors when communicating with a client:

• cannot show purely financial interest;
• you can not show high self-esteem;
• don’t praise yourself too much;
• You can’t be insecure.

In addition, it is important for any employer to understand that his project is of interest to a freelancer. This is not only an interest in the financial aspect, it is desirable for the contractor to show interest in completing the task and involvement in the very idea of ​​​​the project, as well as in its idea.

Tell the customer about your vision, come up with something new that will help make the work better and more efficient, tell the professional opinion of the author. For a client, it is sometimes extremely important to hear an opinion from the outside. Especially if he turns to an experienced freelancer who, in any case, understands much more than the customer himself.

When, after many sleepless nights, the diploma is finally ready, I want to pass it and forget it. But the university will not lag behind the student so easily. After all, the full text of the diploma was read only by the supervisor, and a whole commission will gather to evaluate it. Therefore, in many respects, his assessment depends on how a student defends a diploma.

So what is a successful defense?

• literate defense text
• positive diploma review
• confident answers to commission questions

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

Speech structure

Of course, what exactly to say in the defense depends mainly on the topic of the thesis and on what exactly is written in it, but there are general recommendations that are suitable for everyone.

• First, we need to say hello to the members of the evaluation committee. (“Dear members of the attestation commission! Your attention is presented to the final qualifying work on the topic …”)
• Introductory part. Here you need to reveal the topic and identify the issues that are raised in the work.
• Relevance of the topic. At this stage, it is important to prove the relevance of the chosen topic and the degree of its development in other people’s works. Indicate the subject, object, objectives and purpose of the study.
• Theme disclosure structure. Here you just need to list the paragraphs that are in the work and briefly describe them.
• Problem statement. To confirm the relevance of the topic, it is necessary to state the problem and indicate debatable opinions on this matter.
• Conclusions. At the end of the speech, the commission should hear the conclusions that the student came to in the course of writing the diploma, in which there are ways and methods for solving the stated problems.

On the one hand, it seems that it is much easier to write a graduation speech than the diploma itself. However, high-quality speech is a skillful squeeze out of the work, as well as its competent presentation. And it often happens that a diploma is written with the highest score, and a student gets a worse grade. Therefore, if there is a lack of self-confidence, you can order a speech on our website. And then the probability of failure due to bad speech will disappear. After all, we give a twenty-day guarantee for the work, and if something does not suit you, you can demand that the author finalize the order for free. We make sure that students are satisfied, so if the final version of the work does not meet the stated requirements, you will get your money back.

Formal requirements

When writing a speech for a thesis, you must also take into account that there are purely formal requirements.

• Time. Do not forget that there are many students, but only one commission. Therefore, the time for a defensive speech is regulated and ranges from 5 to 7 minutes. At the same time, you should remember about the time that will be spent on commission questions.
• Intonation. Where, no matter how on the defense of a diploma, is it important to win over listeners? Therefore, it is better not to read the speech monotonously, making accents with intonation.
• Style. When presenting a speech, it should be remembered that the main goal is understanding on the part of the commission. Therefore, you should not be too smart, but you can’t switch to colloquial speech either. In this matter, you need to observe the golden mean.
• Pronouns. As in the diploma itself, it is important to remember during the defense that although the author of the diploma is clearly spelled out, there are a lot of true owners of knowledge reflected in the work (the authors of all the sources the student relied on plus the supervisor), so first-person pronouns are not appropriate here.
• Questions. After the end of the speech, questions from the commission will inevitably follow, and you need to be ready for them. Suggested questions should be written down in the course of writing the thesis, work through all the questions that arose during the pre-defense, and you can also look at the questions at the end of chapters from textbooks on this topic.
• Pre-protection. In such a matter as defending a diploma, it is better not to be presumptuous and neglect pre-defense. On it, you can practice giving a speech and write down possible questions from the audience. This will allow you to feel more confident in the official defense.

Of course, these are only recommendations, and no one forces you to strictly follow them. However, the rejection of some positions during the defense will create additional questions from the certification committee, which is not always loyal. Therefore, it is best to think through all possible questions and answer them in advance in a defensive speech. Then the teachers will have a minimum of questions, and they will be grateful for the saved time.