How to effectively and painlessly resolve conflict situations

When deciding to go freelancing, many envision a seamless working relationship with clients. At the same time, the emergence of conflict situations is often unavoidable. The causes of conflicts may be different, however, they are completely resolvable.

Why conflicts arise in the work of a freelancer

Freelance work eliminates the need to constantly communicate with superiors, sit in the office from call to call and spend a lot of time on morning traffic jams. At the same time, freelancing has many nuances that can create a stressful situation for a freelancer.

One of these nuances is the emergence of a conflict situation with the customer. A freelancer needs to create a good reputation in the market, declare his professional activity, so he will strive to constantly improve his professional level and reach worthy customers.

But in a situation where a freelancer is just starting his career, customers do not yet know about him, and he has to look for them, and not vice versa. The willingness to take on every order and agree to any conditions put forward by the customer can play a trick on you. So, for example, the customer has set strict conditions for the urgency of the project, and you have to sit at work even at night in order to do everything. Moreover, you have already started work, and new requirements and conditions continue to be put forward by the customer. You begin to express your opinion on this matter, and the customer does not agree with you, as a result, a conflict situation may arise, because you agreed on all questions regarding the project at the preliminary stage.

A conflict in working with a customer may also arise after you have completed work on the project and sent him the finished version. Despite your compliance with all the conditions and requirements, the customer was dissatisfied with the work and requires it to be redone. You do not want to do this, because you are sure that the work is done well. Disputes begin with the customer, where everyone is sure that they are right.

It often happens that one of the parties does not comply with the terms of cooperation. So, for example, the customer does not want to pay for the work, while giving the freelancer additional tasks, and instead of paying for the work, only promises come from him. The bewilderment and indignation of a freelancer in this situation is understandable, no one wants to work for free. The situation can turn into long conflict proceedings if it is not cleared up right away.

Effective ways to resolve conflict situations

The ability to effectively resolve conflicts is useful for every freelancer, as there are situations that simply cannot be avoided, for example, you are faced with a finicky and uncompromising client who is confident in his innocence and dissatisfied with your work, although you think differently.

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For a freelancer, each delivery of a project or cooperation with a new customer is a kind of exam, because even with maximum efforts and 100% work on the order, it is impossible to guarantee that he will be satisfied.

The fear of facing harsh criticism in one form or another does not contribute to the professional growth of a freelancer, but, on the contrary, provokes many problems. It makes no sense to be afraid of difficulties, it is better to learn how to overcome them. This can be done like this:

1. Regardless of the situation, try to remain calm. Fuss, panic and nervous breakdowns will not lead to anything good. Remember to be polite when dealing with a customer, even if he throws you off balance. Look at the situation as if from the outside. If you cannot resist your angry reaction, it is better to write a letter to the customer, but, of course, do not send it to him. In this way, you merge your negativity and at the same time do not create a reputation as an aggressive freelancer.
2. If there is a conflict, state your position. It is likely that you and the customer simply did not fully clarify the situation, so there was a misunderstanding. Ask questions that interest you, listen to the customer. Try to find a compromise.
3. Always look at the situation realistically. There are always two sides to a conflict. Focus not only on what the customer is wrong about, look from the outside and at your own actions. Analyze the situation, what your actions could provoke a conflict. Switching attention from the customer to yourself will allow you to perceive the situation more adequately and look for solutions to the problem, instead of just waiting for the customer to agree to your terms.
4. Don’t take criticism with hostility. Constructive criticism is valuable for a freelancer, allowing him not to make similar mistakes in the future.
5. Don’t beat yourself up if there’s a conflict. No problem should contribute to lowering your self-esteem. It is better to improve your professional skills. Moreover, you should not denigrate the customer in the eyes of other freelancers. You need to come out of any situation without negativity. This will help to maintain a decent reputation in the freelance market.
6. Criticism is not always objective. It is possible that you and the customer simply have different views on the implementation of the project, so you cannot come to a consensus. This does not mean that he considers you a bad worker, you just need to learn to listen to the wishes of the customer, because, in the end, the order is made for him.

How to prevent conflicts in freelancing

Communication between a freelancer and a customer often leads to conflict situations, in which it is not always possible to find a common language. It is much easier to prevent a conflict than to deal with it later.

It happens that the customer, after receiving the completed project in his hands, begins to accuse the freelancer of unprofessionalism or demand to urgently redo the work as he sees fit. In turn, the freelancer is dissatisfied with this development of events and is trying to defend his point of view.

Frequently, new freelancers have problems with customers. Web designers, for example, despite the wishes of the customer, can add something “from themselves” to their work, which, as they think, will only improve the finished project. This can lead to conflicting disagreements with the customer, since he initially did not voice such wishes. This is a big mistake on the part of a freelancer, it is better to strictly follow the requirements of the customer.

Don’t take on work that you definitely can’t do. If, in the terms of reference, the customer puts forward such requirements that you are unable to satisfy, it is better to refuse the order immediately so as not to deal with the conflict later.

In order to avoid problems, at the preliminary stage it is worth deciding on the number of possible adjustments to the project. This will especially help if you come across a too picky client who will insist on redoing the project until he himself understands what result he ultimately wants to see.

Missing deadlines also leads to a conflict situation. If you are working on an urgent order, and you miss the deadline for some reason, the relationship with the customer can be ruined. Avoiding conflict in such a situation will help your refusal to work on the project at a preliminary stage. It will be better than if you take on a project that is urgent in terms of time, and then let the customer down without calculating your time and effort.

If you nevertheless took up the project, and then a force majeure situation arose, and you missed the deadline, apologize to the customer and try to compensate for the damage by any means. For example, you can discount your services on your next project, or charge less for your current project than what was agreed upon at the preliminary stage.

Another case that can provoke a conflict situation would be poor-quality work done by a freelancer. The only way to avoid such a problem will be the desire of the freelancer to complete the order with the highest quality and in accordance with the wishes of the customer. If you take a responsible approach to working on orders and constantly improve your level of professionalism, the freelance exchange Avtor24 is ready to offer cooperation on mutually beneficial terms.

When, after many sleepless nights, the diploma is finally ready, I want to pass it and forget it. But the university will not lag behind the student so easily. After all, the full text of the diploma was read only by the supervisor, and a whole commission will gather to evaluate it. Therefore, in many respects, his assessment depends on how a student defends a diploma.

So what is a successful defense?

• Competent protection text
• positive diploma review
• confident answers to commission questions

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our specialists will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our specialists will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our specialists will write you a paper of any complexity, and you can discuss the price with them personally.

Speech structure

Of course, what exactly to say in the defense depends mainly on the topic of the thesis and on what exactly is written in it, but there are general recommendations that are suitable for everyone.

• First, we need to say hello to the members of the evaluation committee. (“Dear members of the attestation commission! Your attention is presented to the final qualifying work on the topic …”)
• Introductory part. Here you need to reveal the topic and identify the issues that are raised in the work.
• Relevance of the topic. At this stage, it is important to prove the relevance of the chosen topic and the degree of its development in other people’s works. Indicate the subject, object, objectives and purpose of the study.
• Theme disclosure structure. Here you just need to list the paragraphs that are in the work and briefly describe them.
• Problem statement. To confirm the relevance of the topic, it is necessary to state the problem and indicate the debatable opinions on this matter.
• Conclusions. At the end of the speech, the commission should hear the conclusions that the student came to in the course of writing the diploma, in which there are ways and methods for solving the stated problems.

On the one hand, it seems that it is much easier to write a graduation speech than the diploma itself. However, high-quality speech is a skillful squeeze out of the work, as well as its competent presentation. And it often happens that a diploma is written with the highest score, and a student gets a worse grade. Therefore, if there is a lack of self-confidence, you can order a speech on our website. And then the probability of failure due to bad speech will disappear. After all, we give a twenty-day guarantee for the work, and if something does not suit you, you can demand that the author finalize the order for free. We make sure that students are satisfied, so if the final version of the work does not meet the stated requirements, you will get your money back.

Formal requirements

When writing a speech for a thesis, you must also take into account that there are purely formal requirements.

• Time. Do not forget that there are many students, but the commission is one. Therefore, the time for a defensive speech is regulated and ranges from 5 to 7 minutes. At the same time, you should remember about the time that will be spent on commission questions.
• Intonation. Where, no matter how on the defense of a diploma, is it important to win over listeners? Therefore, it is better not to read the speech monotonously, making accents with intonation.
• Style. When presenting a speech, it should be remembered that the main goal is understanding on the part of the commission. Therefore, you should not be too smart, but you can’t switch to colloquial speech either. In this matter, you need to observe the golden mean.
• Pronouns. As in the diploma itself, it is important to remember during the defense that although the author of the diploma is clearly spelled out, there are a lot of true owners of knowledge reflected in the work (the authors of all the sources the student relied on plus the supervisor), so first-person pronouns are not appropriate here.
• Questions. After the end of the speech, questions from the commission will inevitably follow, and you need to be ready for them. Suggested questions should be written down in the course of writing the thesis, work through all the questions that arose during the pre-defense, and you can also look at the questions at the end of chapters from textbooks on this topic.
• Pre-protection. In such a matter as defending a diploma, it is better not to be presumptuous and neglect pre-defense. On it, you can practice giving a speech and write down possible questions from the audience. This will allow you to feel more confident in the official defense.

Of course, these are only recommendations, and no one forces you to strictly follow them. However, the rejection of some positions during the defense will create additional questions from the certification committee, which is not always loyal. Therefore, it is best to think through all possible questions and answer them in advance in a defensive speech. Then the teachers will have a minimum of questions, and they will be grateful for the saved time.