Methods of communication with the customer

It is not so easy for a newcomer to a freelance exchange to get their first order. Why it happens? What exactly separates him from an experienced specialist in this case? It would seem that everything is obvious. A beginner does not have enough experience and knowledge to do a job at a high level. But how is it determined? In fact, a lot depends on how you present yourself.

Very often, it is very easy to identify a beginner freelancer. One has only to talk with him for a few minutes and everything will immediately become clear. The whole problem is that in freelancing you need to be able to communicate with clients, be able to sell your services. And this is not given to everyone. In a typical office job, someone else does the customer service for you. There are managers and executives who take full responsibility for finding and contacting clients.

Here, on freelance, you will have to do all this yourself. No one will look for clients for you and negotiate cooperation with them except yourself (except when you work in a team). That is why it is very important for any freelancer to learn how to work with clients. You need to master the basic principles and techniques of communicating with a client to persuade him to order your services. You need to be able to talk with a potential customer so that he understands that he should work with you.

What do you need to know to communicate with clients?

It is very important to understand that any customer wants to feel respect in communication. It is important for him to see the attitude towards himself as a respected person. There is no place for communication on “you”. You need to adhere to the business style of communication and communicate only on “you”, especially at the initial stages of dating. Later, if you cooperate for a long time, you can switch to “you” for convenience. But first, when you are not yet familiar, it is better to start by communicating with “you”. This will show your manners and good tone. Moreover, it will create the impression of a businesslike and well-mannered person.

In addition, it is important for any customer to understand that his project is of interest to the contractor. It should not be an interest as to what you can earn. You should be interested not only in earning money for the implementation of the project, but also to show your involvement in the very idea of ​​the project, your interest in its idea. Tell us about your vision, come up with something that can be added to it to make the project better, tell us about your professional opinion about this project. Sometimes it is very important for the customer to hear the opinion from the outside. Especially if he turns to a specialist who, in many cases, understands much more about this topic than the client himself.

What can not be used in communication with potential customers?

• You may not show financial interest. When a customer discusses the details of a project with you and wants to hear your opinion on this matter, do not interrupt him to clarify the payment. So you can lose it. Such actions have a very negative impact on your relationship and can aggravate the situation.
• You can’t show your high self-esteem. You should not prejudice a person and show yourself as a person who needs to be asked to do something.
• Don’t brag about yourself. Of course, this does not mean that you should downplay your abilities and be modest. But constantly talking about what a good specialist you are is not a good idea. It would be much better to show this in practice. Tell us how you are going to solve the problem, why it is better to do it this way and not otherwise. This will create a good impression of you.
• You can’t be insecure. If you show that you are not confident in your ability to cope with the task assigned to you, you may lose your client. You must be confident in your abilities. If this is not the case, it is better not to enter into a dialogue at all.

How to learn how to communicate with clients?

In order to learn how to properly sell yourself and your services, you need to practice and learn. To do this, there are various books, trainings or just articles that describe the basic techniques in business communication. The basis of such communication is respect and business style. Try to always follow it.

Great attention should also be paid to the creation of an application for cooperation. If a person is looking for an executor of his project, think carefully about the wording of your first message. It will most likely be visible to all other candidates. You can look at other offers and analyze them. It is very important to correctly stand out against their background. Say what they didn’t say. Think about how to make the application conspicuous and clearly read. It can be some kind of loud expression, intrigue, or even just a short and understandable sentence. The main thing is to make sure that it attracts attention and inclines to further communication with you. If the customer writes to you, half the work is already done.

When, after many sleepless nights, the diploma is finally ready, I want to pass it and forget it. But the university will not lag behind the student so easily. After all, the full text of the diploma was read only by the supervisor, and a whole commission will gather to evaluate it. Therefore, in many respects, his assessment depends on how the student defends his diploma.

So what is a successful defense?

• competent protection text
• positive diploma review
• confident answers to commission questions

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

In the introduction to the course it is necessary to indicate many important points. One of them is methodology. The student is required to indicate what methods he will use in the study of the topic. This is not the easiest task, and often students cannot cope with this task themselves. In this case, you can contact us. Our experts will write you a paper of any complexity, and you can discuss the price with them personally.

Speech structure

Of course, what exactly to say in the defense depends mainly on the topic of the thesis and on what exactly is written in it, but there are general recommendations that are suitable for everyone.

• First of all, we need to greet the members of the evaluation committee. (“Dear members of the attestation commission! Your attention is presented to the final qualifying work on the topic …”)
• Introductory part. Here you need to reveal the topic and identify the issues that are raised in the work.
• Relevance of the topic. At this stage, it is important to prove the relevance of the chosen topic and the degree of its development in other people’s works. Indicate the subject, object, objectives and purpose of the study.
• Theme disclosure structure. Here you just need to list the paragraphs that are in the work and briefly describe them.
• Problem statement. To confirm the relevance of the topic, it is necessary to state the problem and indicate the debatable opinions on this matter.
• Conclusions. At the end of the speech, the commission should hear the conclusions that the student came to in the course of writing the diploma, in which there are ways and methods for solving the stated problems.

On the one hand, it seems that it is much easier to write a graduation speech than the diploma itself. However, high-quality speech is a skillful squeeze out of the work, as well as its competent presentation. And it often happens that a diploma is written with the highest score, and a student gets a worse grade. Therefore, if there is a lack of self-confidence, you can order a speech on our website. And then the probability of failure due to bad speech will disappear. After all, we give a twenty-day guarantee for the work, and if something does not suit you, you can demand that the author finalize the order for free. We make sure that students are satisfied, so if the final version of the work does not meet the stated requirements, you will get your money back.

Formal requirements

When writing a speech for a thesis, you must also take into account that there are purely formal requirements.

• Time. Do not forget that there are many students, but the commission is one. Therefore, the time for a defensive speech is regulated and ranges from 5 to 7 minutes. At the same time, you should remember about the time that will be spent on commission questions.
• Intonation. Where, no matter how on the defense of a diploma, is it important to win over listeners? Therefore, it is better not to read the speech monotonously, making accents with intonation.
• Style. When presenting a speech, it should be remembered that the main goal is understanding on the part of the commission. Therefore, you should not be too smart, but you can’t switch to colloquial speech either. In this matter, you need to observe the golden mean.
• Pronouns. As in the diploma itself, it is important to remember during the defense that although the author of the diploma is clearly spelled out, there are a lot of true owners of knowledge reflected in the work (the authors of all the sources the student relied on plus the supervisor), so first-person pronouns are not appropriate here.
• Questions. After the end of the speech, questions from the commission will inevitably follow, and you need to be ready for them. Suggested questions should be written down in the course of writing the thesis, work through all the questions that arose during the pre-defense, and you can also look at the questions at the end of chapters from textbooks on this topic.
• Pre-protection. In such a matter as defending a diploma, it is better not to be presumptuous and neglect pre-defense. On it, you can practice giving a speech and write down possible questions from the audience. This will allow you to feel more confident in the official defense.

Of course, these are only recommendations, and no one forces you to strictly follow them. However, the rejection of some positions during the defense will create additional questions from the certification committee, which is not always loyal. Therefore, it is best to think through all possible questions and answer them in advance in a defensive speech. Then the teachers will have a minimum of questions, and they will be grateful for the saved time.